OPTION 01
Enquiry assistant
Organize common questions and collect useful details.
- Conversation design
- Approved answers
- Lead capture
- Human handover
← All services
STRYXIS / SERVICES
WhatsApp Automation
Make business conversations easier to manage, without losing the human connection.
Design a useful path from a customer message to the right answer or action. We help define automated responses, enquiries, booking journeys, notifications, and handover to your team using suitable WhatsApp Business tools. Automation should support consent-based communication, not unsolicited bulk messaging.
STRYXIS / CONNECTED SYSTEMS
An illustration of how things connect
01
What this can help you do
Who this is for
- Businesses answering repeated customer questions
- Service teams coordinating bookings and follow-ups
- Sales teams connecting conversations to a CRM
01
Collect an enquiry and route it to a team member
02
Share agreed order or appointment notifications
03
Answer common questions with a clear route to a person
02
Find the right starting point.
Every project is scoped around your requirements. Options describe possible approaches, not fixed-price packages.
03
What you receive
01
Conversation maps and approved response content
02
Agreed integrations, message templates, and routing
03
Testing, administrator guidance, and access handover
Scope, ownership, licensing, and support are documented in the proposal and agreement.
04
How we work
- 01
Identify customer needs and confirm account readiness.
- 02
Design the conversation, consent, and human handover.
- 03
Configure integrations and test realistic message journeys.
- 04
Launch within the agreed platform setup and review usage.
05
What shapes your quote
Pricing and timelines follow a clear understanding of your requirements. These are the factors we will discuss.
Business account setup and provider choice
Conversation complexity and integrations
Message volume and platform/provider charges
Content, languages, and ongoing operations
06
Questions, answered
Can we use our existing WhatsApp number?
Eligibility depends on your current account and the chosen platform setup. We review migration and coexistence options before making changes.
Are WhatsApp messaging fees included?
Development and third-party charges are separated in the quote. Current platform and provider pricing is checked during scoping, not assumed to be free.
Can customers speak to a real person?
Yes. We design the handover route and agree team coverage. Automation should make escalation easier, not trap a customer in a loop.
Can you send messages to any phone-number list?
No. We design for appropriate customer consent, platform rules, and opt-out handling rather than unsolicited messaging.
Are templates approved automatically?
No. Account eligibility and template approvals are controlled by the platform. The schedule must allow for those external reviews.
LET’S BUILD WITH PURPOSE
A clearer next step starts with a conversation.
Tell us what you are trying to achieve. We will help you explore a sensible starting point.